Consumer Victory in Hyderabad: Tata Motors Ordered to Compensate Over Faulty EV
In a notable decision, the Hyderabad Consumer Commission has mandated Tata Motors and its dealership to compensate a buyer due to a defective charging port on a new electric vehicle. This ruling results in the buyer receiving compensation and free repairs, following persistent issues with their Tata Curvv EV.
Consumer’s Plight and Legal Outcome
The judgment came after M R Laboratories Pvt Ltd purchased the Tata Curvv EV from Orange Auto but faced immediate technical difficulties. Despite assurances of a swift resolution, the problems persisted, resulting in the vehicle spending considerable time in various service centres. The frustration led the buyer to seek redress through the consumer commission.
Initial Purchase and Subsequent Discoveries
The trouble began post-purchase, when during a demonstration, the EV’s charging port malfunction was discovered. Although the dealer promised prompt repairs, no action was taken promptly, leading the purchaser to shift the vehicle between service sites. These visits produced conflicting explanations for the fault, ranging from a damaged latch to an electrical failure.
Attempts for Redress and Legal Support
After unsatisfactory responses from the dealer, the buyer escalated the issue to the consumer commission. They sought not only a refund or a replacement of the vehicle but also additional compensation for mental distress and legal expenses.
Commission’s Findings and Ruling
Reviewing the case, the commission confirmed that the buyer qualified as a consumer under the law and recognized the dealer’s failure to respond adequately. The commission pointed out that an essential component— the charging port— was defective at delivery. Although Tata Motors argued the vehicle had no manufacturing defect, the lack of documentation to contradict the buyer’s claims worked against them.
Final Verdict
Ultimately, the decision favored the consumer, with the commission ordering Tata Motors to pay Rs 1.1 lakh in compensation and ensure all necessary repairs are covered at no additional cost. This case underscores the continuing importance of consumer rights in the evolving automotive landscape.
Photo by M ACCELERATOR on Unsplash
